Terms & Conditions – Matrikaa

Effective Date: [16/11/25]
Operator: Matrikaa Life Clothings Private Limited
Registered Address: Matrikaa Life Clothings , A 118, Sector P-4, Greater Noida, 201310, UP, India.

These Terms and Conditions (“Terms”) govern your access to and use of the website www.matrikaa.com, our mobile applications, and all related features and services (collectively, the “Platforms” and “Services”). By accessing or using the Platforms, you agree to be bound by these Terms and all policies incorporated by reference, including:

• Privacy Policy
• Fees and Payment Policy
• Delivery Policy
• Promotions Policy
• Return and Refund Policy

These Terms constitute a legally binding agreement under the applicable provisions of Indian law, including the Indian Contract Act, 1872.

1. Eligibility

You must be 18 years of age or older to use or register for the Services. If you are under 18, you may use the Platforms only under the supervision of a parent or legal guardian, in compliance with the Indian Majority Act, 1875. By accessing the Platforms, you confirm that you are legally competent to enter into a contract.

2. Legal Compliance

Your use of the Services is governed by applicable Indian laws, including but not limited to:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

3. User Account & Security

You may need to create an account to access certain Services. You agree to provide accurate, complete, and up-to-date information. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account.

You agree to notify Matrikaa immediately of any unauthorized use of your account. Matrikaa shall not be liable for any loss or damage arising from unauthorized use of your account.

4. Intellectual Property Rights

All content on the Platforms, including but not limited to text, graphics, images, logos, icons, software, and design (“Matrikaa Content”), is owned by or licensed to Matrikaa and is protected under copyright, trademark, and other applicable intellectual property laws.

You may not, without prior written approval from Matrikaa:

• Copy, modify, reproduce, distribute, or publicly display any Matrikaa Content.
• Use any content for commercial or competitive purposes.

Unauthorized use of Matrikaa Content may result in civil and/or criminal liability under applicable laws.

5. Limited License

Matrikaa grants you a non-exclusive, revocable, personal, non-transferable license to access and use the Platforms strictly for personal, non-commercial purposes, subject to these Terms.

6. Product Details & Representation

Product descriptions, images, and other details are provided for general informational and illustrative purposes. We make reasonable efforts to ensure accuracy; however:

• Actual product color, design, or appearance may vary from the images shown.
• Matrikaa is not liable for minor variations that do not materially affect product quality or functionality.

7. Orders & Contract Formation

Placing an order on the Platforms constitutes an offer to purchase under the Indian Contract Act, 1872. A legally binding contract is formed only when:

• The product is dispatched by Matrikaa; and
• You receive an order confirmation (via email, SMS, or app notification).

Matrikaa reserves the right to cancel or refuse any order for reasons including, but not limited to:

• Product unavailability or stock issues
• Pricing or typographical errors
• Suspected fraud or unauthorized transactions
• Technical or system errors

8. Pricing, Fees & Payments

All prices are displayed in Indian Rupees (INR) and, unless otherwise indicated, are inclusive of applicable taxes. Payment-related terms are governed by our separate Fees and Payment Policy.

Matrikaa reserves the right to:

• Modify prices at any time without prior notice.
• Introduce fees or charges for certain Services in the future.

9. Deliveries

Product delivery is governed by our Delivery Policy and is subject to applicable e-commerce rules and regulations. By placing an order, you agree to:

• Provide a correct, complete, and deliverable shipping address.
• Accept delivery of products, except where the products are damaged or defective at the time of delivery.

10. Prohibited Activities

You agree not to use the Platforms to:

• Upload or transmit unlawful, defamatory, obscene, offensive, or harmful content.
• Violate intellectual property or privacy rights of any person or entity.
• Disrupt, damage, or interfere with the functioning of the Platforms or servers.
• Launch or transmit viruses, malware, or any malicious code.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Reverse engineer, decompile, or otherwise attempt to derive source code from the Platforms.
• Engage in fraudulent activities, including fake orders or payment disputes without cause.

Violation of these obligations may result in suspension or termination of access and/or legal action by Matrikaa.

11. User Obligations

You agree to:

• Comply with all applicable laws and regulations.
• Use products purchased from the Platforms only for lawful, personal purposes.
• Provide accurate, up-to-date information whenever requested by Matrikaa.
• Not misuse the Services or engage in any activity that may damage Matrikaa’s reputation.
• Permit Matrikaa to share information with governmental or regulatory authorities when required by law or lawful request.

12. Third-Party Content & Links

The Platforms may include information, content, or links relating to third parties (“Third-Party Information”). Such information is provided for your convenience only. Matrikaa does not:

• Endorse or guarantee the accuracy of Third-Party Information.
• Accept liability for any loss or damage arising from your reliance on or use of third-party websites or services.

13. Disclaimer of Warranties

To the fullest extent permitted under applicable law, the Platforms and Services are provided on an “as is” and “as available” basis. Matrikaa makes no warranties or representations, express or implied, regarding:

• The uninterrupted or error-free operation of the Platforms.
• The accuracy, completeness, reliability, or suitability of any content or products.
• Non-infringement of third-party rights.

14. Limitation of Liability

To the maximum extent permitted by law, Matrikaa shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or related to:

• Your use or inability to use the Platforms or Services.
• Any errors, omissions, or inaccuracies in content.
• Any unauthorized access to or use of your information.

In any event, Matrikaa’s total aggregate liability, whether in contract, tort, or otherwise, for any claim arising out of or relating to the use of the Platforms or purchase of products shall not exceed INR 1,000 (One Thousand Rupees).

15. Indemnification

You agree to indemnify, defend, and hold harmless Matrikaa, its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Platforms or Services.
• Your breach of these Terms or any applicable law.
• Your violation of any third-party rights, including intellectual property or privacy rights.

16. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, the Platforms, or the Services shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

• The arbitration shall be conducted by a sole arbitrator appointed by Matrikaa.
• The seat and venue of arbitration shall be Greater Noida, Uttar Pradesh, India.
• The language of arbitration shall be English.
• The governing law shall be the laws of India.

17. Termination

Matrikaa may suspend or terminate your access to the Platforms or Services if:

• You breach these Terms or any other applicable policy.
• You engage in fraudulent, illegal, or abusive activities.
• Matrikaa decides, in its sole discretion, to discontinue or restrict the Services.

All obligations and liabilities incurred prior to termination (including payment obligations and indemnities) shall survive such termination.

18. Grievance Redressal

In compliance with the Information Technology Act, 2000 and applicable rules, Matrikaa has designated the following Grievance Officer:

Email: matrikaa@zohomail.com
Response Time: Within 48 hours
Resolution Time: Within 30 days, subject to the nature of the grievance

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

20. Waiver

No failure or delay by Matrikaa in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

21. Notices

All notices, requests, or communications required or permitted under these Terms shall be in English and in writing, and may be sent to the registered address of Matrikaa or to the designated email address as updated on the Platforms from time to time.

22. Interpretation

Headings are for convenience only and shall not affect the interpretation of these Terms. The term “including” shall be construed as “including, without limitation”.