Shipping Policy

Shipping Policy – Matrikaa

Effective Date: [16/11/25]
Company: Matrikaa Life Clothings Private Limited
Website: https://matrikaa.com/

Thank you for shopping with Matrikaa. This Shipping Policy outlines how we process, dispatch, and deliver orders placed on our website and mobile applications.

1. Shipping Coverage

We currently ship products across all serviceable pin codes in India through our trusted courier partners.
International shipping may be added in the future and will be updated in this policy.

2. Order Processing Time

• Orders are processed within 1–2 business days of placement.

• Orders placed on weekends or public holidays are processed on the next working day.

• Processing delays may occur during sales, festive periods, or high-order volume.

Business days: Monday–Saturday (excluding national holidays)

3. Delivery Timeframes

Estimated delivery timelines after dispatch:

• Metro Cities: 2–5 business days

• Non-Metro Cities: 3–7 business days

• Remote/Rural Areas: 5–10 business days

These are estimated timelines. Delays may occur due to courier issues, weather conditions, strikes, or unforeseen events.

4. Shipping Charges

Shipping charges may vary based on:

• Delivery location

• Order value

• Ongoing offers or free-shipping promotions

We may offer:

• Free shipping above a minimum order value

• Standard shipping charges for orders below the threshold

Shipping fees (if applicable) will be shown at checkout before payment.

5. Shipment Tracking

Once your order is dispatched, you will receive:

• A tracking link via email/SMS

• Courier partner details

• Estimated delivery date

You can check the status anytime through our Order Tracking page.

6. Delivery Attempts

Our courier partner will make a maximum of 2–3 attempts to deliver the order.

If delivery fails due to:

• Incorrect address

• Recipient unavailable

• Phone unreachable

• Refusal to accept delivery

The package may be returned to us. Additional shipping charges may apply for re-delivery.

7. Address Accuracy

Customers are responsible for providing:

• Full and accurate delivery addresses

• Correct contact details

Matrikaa is not responsible for delivery delays or lost shipments due to incorrect or incomplete addresses.

8. Damaged, Missing, or Wrong Items

If you receive:

• A damaged product

• A wrong product

• A package missing items

Contact us within 48 hours of delivery with:

• Order ID

• Photos/videos of the issue

We will arrange replacement, exchange, or refund based on our Return & Refund Policy.

9. Delivery Restrictions

Deliveries may be restricted due to:

• Courier unserviceable areas

• Natural calamities

• Legal restrictions

• Government-imposed lockdowns

If your pincode is unserviceable, we will notify you and process cancellation or alternative arrangements.

10. Delayed Deliveries

If your order is delayed beyond expected timelines:

• Contact our support team

• We will coordinate with the courier partner

• Updates will be shared promptly

Matrikaa is not liable for delays caused by third-party logistics partners or events beyond our control.

11. Ownership & Risk

• Risk and responsibility pass to the customer once the order is delivered.

• Until delivery, the shipment remains Matrikaa’s responsibility.

• Title (ownership) transfers upon successful delivery or full payment, whichever is later.

12. Cash on Delivery (COD)

(If applicable)

• COD availability depends on pincode service.

• Extra COD handling charges may apply.

• Refusal of a COD order may affect future COD availability.

13. International Shipping

(Optional section — remove if not needed)

If we introduce global shipping:

• Customs duties and import taxes will be the customer’s responsibility.

• Delivery timelines will vary by country.

14. Contact Information

For shipping-related queries or support:

📧 customercare@matrikaa.com
📍 Matrikaa Life Clothings Private Limited
A 118, Sector P-4, Greater Noida, 201308, India