Thank you for shopping with Matrikalife. This Shipping Policy outlines how we process, dispatch, and deliver orders placed on our website and mobile applications.
1. Shipping Coverage
We currently ship products across all serviceable pin codes in India through our trusted courier partners. International shipping may be added in the future and will be updated in this policy.
2. Order Processing Time
Orders are processed within 1–2 business days of placement.
Orders placed on weekends or public holidays are processed on the next working day.
Processing delays may occur during sales, festive periods, or high-order volume.
Business days: Monday–Saturday (excluding national holidays)
3. Delivery Timeframes
Estimated delivery timelines after dispatch:
Metro Cities: 2–5 business days
Non-Metro Cities: 3–7 business days
Remote/Rural Areas: 5–10 business days
These are estimated timelines. Delays may occur due to courier issues, weather conditions, strikes, or unforeseen events.
4. Shipping Charges
Shipping charges may vary based on:
Delivery location
Order value
Ongoing offers or free-shipping promotions
We may offer:
Free shipping above a minimum order value
Standard shipping charges for orders below the threshold
Shipping fees (if applicable) will be shown at checkout before payment.
5. Shipment Tracking
Once your order is dispatched, you will receive:
A tracking link via email/SMS
Courier partner details
Estimated delivery date
You can check the status anytime through our Order Tracking page.
6. Delivery Attempts
Our courier partner will make a maximum of 2–3 attempts to deliver the order.
If delivery fails due to:
Incorrect address
Recipient unavailable
Phone unreachable
Refusal to accept delivery
The package may be returned to us. Additional shipping charges may apply for re-delivery.
7. Address Accuracy
Customers are responsible for providing:
Full and accurate delivery addresses
Correct contact details
Matrikalife is not responsible for delivery delays or lost shipments due to incorrect or incomplete addresses.
8. Damaged, Missing, or Wrong Items
If you receive:
A damaged product
A wrong product
A package missing items
Contact us within 48 hours of delivery with:
Order ID
Photos/videos of the issue
We will arrange replacement, exchange, or refund based on our Return & Refund Policy.
9. Delivery Restrictions
Deliveries may be restricted due to:
Courier unserviceable areas
Natural calamities
Legal restrictions
Government-imposed lockdowns
If your pincode is unserviceable, we will notify you and process cancellation or alternative arrangements.
10. Delayed Deliveries
If your order is delayed beyond expected timelines:
Contact our support team
We will coordinate with the courier partner
Updates will be shared promptly
Matrikalife is not liable for delays caused by third-party logistics partners or events beyond our control.
11. Ownership & Risk
Risk and responsibility pass to the customer once the order is delivered.
Until delivery, the shipment remains Matrikalife’s responsibility.
Title (ownership) transfers upon successful delivery or full payment, whichever is later.
12. Cash on Delivery (COD)
(If applicable)
COD availability depends on pincode service.
Extra COD handling charges may apply.
Refusal of a COD order may affect future COD availability.
13. International Shipping
(Optional section — remove if not needed)
If we introduce global shipping:
Customs duties and import taxes will be the customer’s responsibility.
Delivery timelines will vary by country.
14. Contact Information
For shipping-related queries or support:
📧 customercare@matrikaa.com 📍 Matrikaa Life Clothings Private Limited A 118, Sector P-4, Greater Noida, 201308, India
